Shipping & Returns/Refunds
We ship to both Canada and the USA!
We cannot ship seed however across the border. Seed in an order will be cancelled and refunded in US orders.
Shipping is otherwise available , please choose the shipping option at checkout. Shipping is available by various carriers. We may choose another carrier for a shipment if the cost charged to us does not match what the customer pays. (Happens on occasion with glitches in shipment system!) We will strive to maintain service times of chosen carrier.
If shipping doesn't show as an option, it may be because of certain items in your order being of irregular size (ie 1" x 72" poles). Try ordering the longest item on its own and shipping should progress as normal. If difficulties persist, please call email us during business hours for assistance. 613-475-9510 or [email protected]
Orders place on a Friday through to Sunday will not be picked up from our store for delivery until the following Tuesday. We are closed on Mondays and while we do allow order pick ups this tends to confuse the shippers. We have alerted the various carriers, but new drivers are unaware that they can access while we are closed and will often skip us on the Mondays. Frustrating but that's part of life in small town Ontario!
Porch Pick up/Store pick up available with online and telephone orders. Wait for the email that says that your order is ready. You can come anytime during business hours (Tues-Sat 10a-5p or Sundays 12-4p) to pick up after receiving the email.
Free shipping offer at Christmas - Please choose the Sendle option for shipping at checkout. Some conditions may apply. Maximum weight 44lb (100L). Some remote postal codes may not be on a current Sendle route. If this is the case we will offer reasonable choices on a case by case basis at our discretion. If the Sendle option does not show for you, that means your order weight has exceeded the offer and regular shipping rates will apply.
Return/Refund Policy:
Online Purchases
Online Returns are shipped back at customer expense. Refunds will occur at time of receipt back in the store. Shipping costs will not be credited back. 20% restocking fee may occur to cover our expenses (any damages/used items) in the return. Please remember we are a small business and not a huge conglomerate. Please be sure of your order before completing it. If you have any concerns please call us at 613-475-9510.
In Store Purchases
Gift and Backyard Birding Items may be returned for refund within 30 days from purchase if they are in brand new condition, with labels, and the receipt accompanies the return in store.
In store purchases returned in used condition, without labels may be returned for store credit at our discretion within 30 days.
Private artist items can be returned for in store credit only, within 30 days of purchase with receipt. Must be in brand new condition.
Sale items or items reduced for sale are non-returnable.
Clothing items can be returned within 2 weeks of purchase in original and brand new condition with tags still attached. Clothing purchased on sale is non-refundable.
Seed is not returnable or refundable.
Contact Information
For more information, or to request a return or refund, please contact us at:
The Birdhouse Nature Store
82 Main St.
Brighton, ON, Canada K0K 1H0
[email protected]
1(613)475-9510