Returns and Refund Policy

COVID-19 Policy In Effect

During Covid 19 – No items will be considered for return that were purchased during the COVID-19 pandemic and during the Ontario Emergencies Act enactment. Warranty issues will be dealt within 2 weeks after the Ontario Emergencies Act is closed and we can resume business safely in the more usual open to foot traffic manner.

Normal Return Policy:

  1. Gift and Backyard Birding Items may be returned for refund within 30 days from purchase if they are in brand new condition, with labels, and the receipt accompanies the return.
  2. Sale items or items reduced for sale are non-returnable.
  3. Clothing items can be returned within 2 weeks of purchase in original and brand new condition with tags still attached.
  4. Seed is not returnable or refundable.

Contact Information

For more information, or to request a return or refund, please contact us at:

The Birdhouse Nature Store
140 Pres’quile Parkway
Brighton, ON, Canada K0K 1H0
store@thebirdhouse.ca
1(613)475-9510

 

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