COVID-19 Policy In Effect
During Covid 19 – No items will be considered for return that were purchased during the COVID-19 pandemic and during the Ontario Emergencies Act enactment. Warranty issues will be dealt within 2 weeks after the Ontario Emergencies Act is closed and we can resume business safely in the more usual open to foot traffic manner.
Normal Return Policy:
- Gift and Backyard Birding Items may be returned for refund within 30 days from purchase if they are in brand new condition, with labels, and the receipt accompanies the return.
- Sale items or items reduced for sale are non-returnable.
- Clothing items can be returned within 2 weeks of purchase in original and brand new condition with tags still attached.
- Seed is not returnable or refundable.
For more information, or to request a return or refund, please contact us at:
The Birdhouse Nature Store
140 Pres’quile Parkway
Brighton, ON, Canada K0K 1H0